Name:	Nahed Juma Ali	ID:	H00009351
Week:	Week 5 and 6	Date:	4 – 13 December
Organization:	Federal Electricity and Water Authority	Department:	Revenue Department

 

 

Week five and six

 Regarding my tasks for week 5 and 6 I went to Ajman to audit on Water and Electricity application delivery form.

 

Work responsibilities / tasks

 

• Inspection the condition delivery
• Testing the process of connecting water and Electricity
• Checking the forms. ( personal data ) 
• Checking the cost of delivering the water and the Electricity to the houses
• Visit the site and make sure that the electricity loads is adequately to the size of the houses.
•  Make sure the FEWA employees install the meter for the customers and they were not delay.
• Make sure that the customer account is register on the system.

 

 

Used your skills:

ü  Communication skills

ü  Time management skills

ü  Technical and Technology skills

ü  Writing report skills

ü  Calculation skills

 

Problems/ Difficulties:

ü  Customers were complaining because FEWA employees delayed on Connecting electricity and water to the houses  .

How did you solve it?

ü  They were shortage of employees and the Engineer connections resign. I can’t solve this problem but I wrote a short report to the head manager explaining how it well effect badly on the repetition of the company. 

 

Overall feeling

ü  I’m happy and satisfy on my performance. 

Thing you like / thing you don’t like about the job?

I like to do the checking on forms but I hate the side visit.

 

Name:	Nahed Juma Ali	ID:	H00009351
Week:	Week 3 ,4 and 5	Date:	18 – 29 November
Organization:	Federal Electricity and Water Authority	Department:	Revenue Department

 

 

Week three and four and five

 Regarding my tasks in week three and four I went to Ras Al Khaimah to audit on Revenue department.

 

Work responsibilities / tasks

 

• I had to check the Vouchers and the real documents ( the checking include the amount of the vouchers , the copy of the receipt, name and signature of the cashier, and the date)   
• After that I checked how the amount of cash and cheques are. This amount must match with the amount of receipts.
• FEWA have a contract with the Group 4 securities ( this company is responsible to take the money and filed in the bank) my responsibly her is to see what are the  process and procedures that the company use to save the money)
• After they collect the money the company gives us a receipt, this receipt is important because Revenue department must sent the original receipt and documents to the finance department.
• I had to go to finance department, banking section and check if the amount deposited in the bank or no.
• In addition I had to check what they will do with this amount, is they will   invest or keep it in the bank and take interest or they will payback some loans.
• After the Auditing I wrote a report and send it to my supervisor to check it. This report took about one week to finish it because of the celebration and holiday of the National day.

 

 

 

 

Used your skills:

ü  Communication skills

ü  Time management skills

ü  Technical skills

ü  Follow up skills

ü  Writing report skills

ü  Calculation skills ( business skills)

 

Problems/ Difficulties:

ü  Short time to finish the task and deadline.

ü  I found lots of mistakes because they recruit new cashiers so they face some problems with the systems and the customers.

How did you solve it?

ü  I had to stay with them extra hours to teach them and I speak with their supervisors because as an Internal Auditor our mission is to teach the employees how to work in right way. We are not hunter the mistakes.

 

Overall feeling

ü  I’m happy because I like to learn from other mistakes and try to avoid it.

ü  In addition I feel comfortable because I can assist others and teach them how to do the work correct way.

 

Thing you like / thing you don’t like about the job?

I like to teach staff and advise them, but lots of employees don’t like me to audit or advise them because they feel embarrassed. Also I’m young and they don’t accept my recommendations.

 

Name:	Nahed Juma Ali	ID:	H00009351
Week:	Week 1 and 2	Date:	4 – 12 November
Organization:	Federal Electricity and Water Authority	Department:	Customers service

 

 

 

Company profile:

 

The Ministry of Electricity and Water was established in 1972 by Sheikh Zayed Bin Sultan Al-Nahyan. In 1999 Sheikh Khalifa Bin Zayed Al-Nahyan passed a decree to change the governmental Ministry to a semi-governmental authority, naming it “FEWA”, which stands for Federal Electricity and Water Authority.

 

FEWA serves by providing water and electricity to the Northern Emirates only, and has 6 branches located in Dubai, Sharjah, Ajman, Ras Al khaimah, Um al Quwain and Fujairah. The head office is located in Dubai, Al Qusais, in Beirut Street.

 

I’m working in FEWA as an Internal Auditor so I have to visit all the branches and check on them. Every month I have tasks to do it and it takes from one week to 3 weeks to finish the Auditing?

 

 

 

Week one and two.

 

Federal Electricity and Water Authority (FEWA) changed the Functional structure of the customer services Department so that I had to audit on them. The period is from 4 to 11 of November which I had to go to Ajman to Audit on customer services Functional structure.

 

Work responsibilities / tasks

 

I had to see the employees, set with them and comparing the work that they do and how is matching with the job description.

I had to stay with each employee around 1 hour to see how he is working , how he is following the process, how he deal with customers and see if is he in the right place or not.

 

Three were 3 sections and around 33 workers I have to finish with them and advise them to work in right way.

 

After the Auditing wrote a report to the head manager of FEWA explaining my point of view and my recommendation. I finished this report on Wednesday in 14 of November and sent it to my supervisor to check it and sent it to the Head manager.

 

 

 

 

 

 

 

Used your skills:

 

ü  Communication skills

 

ü  Time management skills

 

ü  Technical skills

 

ü  Follow up skills

 

ü  Writing report skills

 

 

 

Problems/ Difficulties:

 

ü  Short time to finish the task and deadline.

 

 

 

How did you solve it?

 

ü  I had to work extra hours

 

ü  I had to manage it properly between work and college.

 

 

 

Overall feeling

 

ü  Very happy and satisfied because every time I add some knowledge and experience.

 

 

 

Thing you like / thing you don’t like about the job?

 

I like to meet people and learn from them specially the old staff because they have the experience. But I don’t like to move a lot because I’m studying and I have a child so I feel exhausted, tired and I can’t do my responsibilities toward my college and my life.

 

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